Shipping Policy

We are committed to getting your order to you as soon as possible.

• Tracking UPS Shipments
• Tracking Freight Shipments
• All Delivery Options
• Expedited Orders
• Freight Orders
• Inventory and Lead Times
• Shipping Information Entry
• International Orders
• Alaska and Hawaii

Tracking UPS Shipments

Once an order has shipped, you will receive an email with the tracking number(s) of your package(s). To track a UPS shipment, Click Here. You can also track your order and review your order details on the My Account page.

Tracking Freight Shipments

Heavier items will ship via one of our freight carriers. Once material has shipped, you will receive an email with the tracking number(s) of your package(s). Your email will contain an estimated delivery date. Please note that the date provided is an estimate, and you are not guaranteed delivery on this date. The freight company will call you at least 24 hours in advance of delivery to schedule a drop off time. You may also call the freight company directly to schedule. Please reference your tracking number when calling.

All UPS Delivery Options

1. UPS Next Day Air® (1 business day)
2. UPS 2nd Day Air® (2 business days)
3. UPS 3 Day Select® (3 business days)
4. UPS® Ground (4 business days)
5. UPS Worldwide Expedited® (International)

Expedited Orders

For more information on expedited orders, click here.

Freight Orders

For more information on freight orders click here.

Inventory and Lead Times

Inventory and lead time messages are updated daily to maintain accuracy and are subject to change as orders are processed throughout the day. If your order contains both in stock and out of stock items, those available will ship first. When the remainder of the order comes in, it will ship separately. This does not affect shipping costs and you will be charged the full amount of shipping costs at the time of your order.

Shipping Information Entry

UPS does not ship to PO Boxes. All addresses should include a street address, city, state, and postal code. If special instructions are necessary, please note them on the checkout page.

Customers are responsible for entering the correct shipping information; this includes matching the address with the correct postal code as entered in the checkout process. If UPS cannot find the shipping destination due to customer error in entering the address, the shipping costs associated with returning the package to AXEONsupply.com and re-shipping the package to its correct address will be the responsibility of the customer. If after the package returns to AXEONsupply.com, a customer decides not to re-ship, the order will be subject to standard return policies including restocking fees.

International Orders

We do not ship to locations outside of the United States and Canada. If you choose to ship to a freight forwarding company, AXEONsupply.com cannot be held liable for any exchange with a forwarding company. Once delivery is confirmed by UPS or the freight carrier, AXEONsupply.com is no longer liable for the package. Please be aware that merchandise purchased through AXEONsupply.com is only warranted within the United States.

Alaska and Hawaii

Please understand that these orders typically take 6–8 days transit time from when they leave our warehouse for UPS shipments, and 9–12 days transit time for freight shipments. If you choose to ship to a freight forwarding company, AXEONsupply.com cannot be held liable for any exchange with a forwarding company. Once delivery is confirmed by UPS or the freight carrier, AXEONsupply.com is no longer liable for the package.